"WHAT WE HAVE HERE IS A FAILURE TO COMMUNICATE" When I contacted this business to ask how much it would cost me to have my septic tanked pumped at a home I own in Eugene they replied "$475 to $575 depending on the size of the tank. As the tank was buried I asked if there was an additional charge for digging. I was told there would be a $100 digging fee. They did a great job in that they came out that day, dug up the tank, pumped it, then buried it again. The next week when I received the bill it was for $855 instead of the $600 I expected. The itemized bill showed I was charged $500 for pumping, $200 for digging, and $180 for back flushing the tank. A promotional discount of $25 reduced the bill to $855. I called to get an explanation and was told that I was charged $500 for pumping, $200 for digging as the tank was two feet underground, and $180 for back flushing because it had been so long since the tank had been pumped that the hardened sediment at the bottom of the tank had to be flushed out with water. First point: I was clearly told the digging fee was $100. If I'd known it was going to be $200 I would have dug it up myself. By the way, the tank was actually only 15 inches down, not two feet. I went back and dug it up to measure it. Second point: The back-flushing charge may be justified but I should have been told about the possibility of it. I didn't know it had been 14 years since this tank had been pumped. I've only owned the property for four years so I had no idea how long it had been since the tank had been pumped. Best Septic Pumping knew but didn't inform me that this may involve an extra charge. Final point: Customers don't like surprises. If Best Septic Pumping is not going to honor it's quote and add extra charges on their bill then I won't be using their service again.
Our septic backed up this last Saturday before Easter. I called around and Best Septic was the only company that called me back around 4pm on Saturday. They scheduled a truck out the next morning. Tyler, was the technician that showed up early Easter Sunday and he got our issue resolved quickly! Thank you all so much!
Best arrived on time and was professional and didn't try to sell me any service I didnt need. They pumped my septic system quickly and the price was reasonable. Exactly what I needed. Thank You!!
Best was efficient and professional. They didnt try to sell me on anything I didnt need. They pumped my septic tank quickly and the price was reasonable considering the tank was nearly full and hadnt been serviced in 8 years. Thanks Best!!
Best Septic is fantastic. The office personnel are knowledgeable and their technicians are professional, fast and knowledgeable, which makes them "the Best". We only use Best, because they are the Best.
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