We had a new HVAC system installed about a year ago. After a few months I started noticing our natural gas bill was higher than it'd ever been and also started smelling something coming up through the vents into the house. My husbands nose isn't very good so when I'd mention smelling something off he said he couldn't smell anything. In the last couple of months the smell got so bad in the guest bathroom I was keeping the door shut with the fan on but a few days ago I woke up to the smell in our bedroom and I went and shut down the vents in the house. Thankfully we had previously scheduled our yearly maintenance with Alpine and my husband asked the tech to check for leaks when he showed up. My husband said the gas detector was going crazy and he realized the heater has been leaking all this time. My husband called the Manager and there was no apology, no offer for the filter replacement, nothing. We're thankful the Tech figured out the problem and is fixing it. Side note, we're actually being charged for the filter replacement after finding out their shoddy installation could have killed us in our sleep. I'd recommend this knowledgable employee but not the company.
Recently, I visited Alpine HVAC facility in Eugene located on West 11th Street. What a nice surprise to meet with some of the staff; they’re all very friendly and knowledgeable. I put them on the “spot” with very vague questions about repairs and replacement of our HVAC system. As a team they have the knowledge and expertise to do the job. They are up front and kind, though honest about answering questions; they have my confidence and trust to do the job correctly. Costco referred Alpine Heating & Air Condition through the Costco Wholesale Savings flyer, October 2022.
Excellent experience from start to finish. Andy came out to see our requirements and space, and found a solution that kept us from making extensive modifications to our home. The installers and electrician were all very professional and performed great work. The permitting was handled for us which was very nice. The solution Andy provided is suiting us very well during the hot days and we’re all cool in the house! Thanks Alpine!
Called last week to schedule and were relatively available given the time year. The lady at the office was extremely pleasant and personable to speak to. Brandon was our field technician and he did an amazing job. Very friendly and thorough! Our AC is back on and with notes on why it might have issues at a later point! Overall a great experience and I would highly recommend them to anyone, and this was in Cottage Grove so they do service up here 😊
I was able to schedule an appointment within a couple of days despite the heatwave! Brandon arrived on time, was courteous and personable; he diagnosed the problem, ordered the replacement part and said he would do his best to have it installed next week. He also replaced my old filter, and advised me on better options ("greener" and longer-lasting) when purchasing future filters. Great job!
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